Sales Terms and Conditions – Essilor Instruments USA

ESSILOR INSTRUMENTS USA TERMS AND CONDITIONS FOR ONLINE STORE ORDERS

Seller warrants the Goods to be free from defects in materials and workmanship for one year from the date of delivery based on single-shift work. If the Goods are provided to Seller’s satisfaction to be defective, the same shall be repaired or replaced at Seller’s option.
THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURCHASE.

All prices quoted in United States Dollars
All prices do not include shipping and handling.
Most orders will ship within 30 business days.
Orders may be expedited at additional cost based on product availability. Contact the Essilor Instruments USA customer service group at csr@essilorinstrumentsusa.com.
All shipments will be sent via UPS unless otherwise specified by the customer in writing using the customer’s shipping account.
Claims for damage due to transit should be made by notifying Essilor Instruments USA within 1 day after receipt of order.
To make a claim related to damage due to transit, customer must have ALL original packaging material.

All returns must be authorized by Essilor Instruments USA.
Return shipments will NOT be accepted without a Return Materials Authorization Number, obtained from customer service.
Email customer service at csr@essilorinstrumentsusa.com or call (855) 393-4647.
Returns for full product credit may be accepted within 15 days after item delivery to customer.
ALL RETURNS AFTER 15 DAYS WILL BE CHARGED A $150 RESTOCKING FEE.
NO RETURNS for credit will be accepted after 45 days.
RETURNS for credit can only be accepted if the item is undamaged and packed in ALL original packaging material.
Shipping charge will not be credited on returns unless item is defective.
Edging consumables are NOT returnable.

Contact information such as name, email address, mailing address, phone number
Billing information such as billing address and credit card number
Financial information such as bank or brokerage account numbers, types of investments
Unique identifiers such as user name, account number, password
Preferences information you provide such as product or content interests, or communication or marketing preferences
Usage activity about how you interact with us such as purchase history, what content you viewed, and which areas of our site you visited
As is true of most web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.

Contact information such as name, email address, mailing address, phone number
Billing information such as billing address and credit card number
Financial information such as bank or brokerage account numbers, types of investments
Unique identifiers such as user name, account number, password
Preferences information you provide such as product or content interests, or communication or marketing preferences
Usage activity about how you interact with us such as purchase history, what content you viewed, and which areas of our site you visited
As is true of most web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.